Shipping

***USPS and UPS are experiencing unprecedented delays due to covid-19. We cannot guarantee USPS and UPS package delivery transit times at this moment INCLUDING EXPRESS AND AIR. We apologize for the inconvenience.

USPS Priority: estimated 2-3 business days 

USPS Express: 1-2 business days (guaranteed orders before 12:30 pm est time)

USPS International: estimated 10-15 business days 

UPS Ground: estimated 1-5 business days 

UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f)

DHL Worldwide Express: estimated 1-3 business days

NEW YORK CITY Local Delivery: Same day delivery by 8:00 pm approximately (EMAIL OR CALL FOR PRICING)

*also packages which are delayed due to bad weather cannot be guaranteed.  

USPS 

USPS Priority Shipping is FREE if your order is over $75. 

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Express Shipping

We use USPS Priority Express Shipping. If your order is placed before 12:30 pm Eastern Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified. 

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Glam Doll NYC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

International Shipping

We offer USPS International Shipping and DHL WORLDWIDE EXPRESS. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). DHL WORLD WIDE EXPRESS is our fastest shipping speed for international shipments and take 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS is not available to all countries at this time. Shipping prices are calculated by weight at checkout.

Please note: Glam Doll NYC is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Glam Doll NYC and cannot be refunded or resent.