Terms & Conditions

Product Availability

At GLAM DOLL NYC we strive to be constantly bringing in new, fresh, and unique styles on a biweekly basis to provide our customers with new arrivals daily. Due to the high demand of our products, our items sell out very quickly. On occasion, certain items displayed on on our site may no longer be in stock. Once an item is sold out, the item will still display for sometime as we give the option to our customers to provide their email to be notified when and if that item is restocked. However, display of an particular item or size online is not a guarantee that the item is available. In the event that a customer purchases an item which is no longer in stock, we will refund you for the entirety of that item plus any applicable shipping charges. Should you have any questions concerning the availability of a particular item, please contact our customer service department for assistance.

Display

We strive to display our products in our pictures as accurate as possible. Customers may also contact us for more information regarding products prior to their purchase. However, due to various factors, such as your computer monitor’s size and capabilities, may affect what you see on your screen. Therefore, we cannot be held responsible for the display of any color, texture or detail of its merchandise on your computer or phone screen. Nevertheless, if you are not happy with your purchase, you may send it back for a store credit. For more information regarding our return policy, please visit return policy. 

Refunds

We do not provide REFUNDS under any circumstance other than if the item was not available at the moment of purchase.

For items that are shipped, once the customer receives the package (when the tracking number provided by us appears as delivered) the customer agrees to not issue any charge backs or disputes against GLAM DOLL NYC Furthermore, GLAM DOLL NYC is not responsible for packages that are lost or stolen. All claims should be directed at the shipping company provided at the time of delivery.

By visiting or shopping at GLAM DOLL NYC you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please contact us.